Archive | Leadership

Customer Service and Leadership

Customer Service and Leadership

What’s the relationship between Customer Service and Leadership? I firmly believe that as a Leader at any level of an organisation you have responsibility for setting the standards of customer service that your part of an organisation will deliver. As a role model for your team, whether it’s internal or external customers the way you […]

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Inspiring Your Team

Are You Inspiring Your Team?

Job satisfaction doesn’t always mean financial rewards. Many people attribute being happy with their jobs and feeling like they are a valuable part of the team as what gives them job satisfaction. Being appreciated consistently and getting feedback on their performance can affect a business’ chance of keeping employees motivated. Are you inspiring your team […]

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